It gets difficult for only one person to handle numerous customer service inquiries, even for small and medium-sized enterprises (SMEs). However, keep in mind that you must connect mobile phones and computers to the internet to function well on WhatsApp’s desktop and web versions. WhatsApp Web supports Google Chrome, Safari, Firefox, Internet Explorer, Microsoft Edge, and other browsers. imBee also provides Automated Message Management functions, such as automatically routing to the appropriate customer service personnel, setting keywords for automatic tagging, appropriately assigning tags to messages, and classifying customer groups. Hence, using WhatsApp web and WhatsApp desktop are some of the considerable solutions for businesses.Ī more effective solution is to use imBee‘s commercial instant messaging software, which allows multiple users to log in to a WhatsApp account simultaneously. Even if there are multiple customer service agents, they won’t be able to log in to the same WhatsApp account from multiple devices at the same time. For example, they do not support multiple people logging in to an account at the same time.įor a company with many customers, it gets pretty much impossible to process hundreds of WhatsApp queries quickly if only one customer service agent is handling them. However, WhatsApp and WhatsApp Business have several functional restrictions that constrain their enterprise users. Simply open WhatsApp web in your browser!
This feature is freely available on any smartphone, tablet, or computer, as long as connecting your mobile phone to stable internet. You can easily send up to 100 MB of multimedia files through WhatsApp instead of traditional e-mail. Now, let’s dive in the features of WhatsApp Web and WhatsApp Desktop.ĭocument sharing has also become more accessible and compatible with WhatsApp, enabling sending and receiving PDFs, documents, live photos, PowerPoint slides, and more.
Therefore, you do not have to worry about losing or missing any important messages. WhatsApp will then synchronize conversation messages on all platforms. Since the launch of WhatsApp Web and WhatsApp Desktop in 20, users can message through a desktop computer. Wouldn’t it be nice to have the option of accessing your WhatsApp account on your desktop or laptop computer? Well, the answer is yes! It’s also straightforward to set up WhatsApp web and WhatsApp desktop app. Not to mention sending files from your desktop to your customers. With the introduction of WhatsApp Business, more businesses are using WhatsApp Business and WhatsApp Business API to communicate with customers.īut, imagine having to stare at your tiny mobile phone’s screen all day to reply to your hoards of customers. It makes it much easier to share messages, images, videos, GIFs, and documents with friends and loved ones from your desktop and mobile devices.
WhatsApp is one of the most popular messaging applications, with over 2 billion users worldwide.
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What is WhatsApp Web and WhatsApp Desktop app? Let’s see how to use them!
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